Join exceptional brands, pioneering leaders, and influential peers that will empower you to truly stand out. This is more than just a conference—it’s your gateway to transformative insights and cutting-edge strategies for 2025 and beyond.

Transform Customer Feedback into Strategy: Explore how to turn customer feedback into a powerful strategic asset that drives personalised and impactful customer experiences.

Leverage Insights and Tools: Discover the synergy between advanced tools, actionable insights, and customer-centric strategies to inspire innovation and foster loyalty.

Achieve Sustainable Growth: Learn how these transformative approaches can position your business for long-term success and growth.

Activate Continuous Improvement: Build a strategy that fosters ongoing growth, strengthens your brand, and sets you apart from competitors.

Achieve Long-Term Success: Unlock the keys to thriving in a dynamic business landscape with sustainable and consistent results.

Scale Responsibly with a Customer Focus: Gain tools, strategies, and insights to grow while maintaining a strong customer-centric approach.

Transform Feedback into an Intelligence Hub: Leverage customer feedback to uncover valuable insights from reviews, surveys, social media, and digital interactions at scale.

Drive Growth and Efficiency: See how industry leaders turn patterns in conversations into actionable strategies for growth, operational efficiency, cost savings, and revenue increases.

Blend Technology and Human Touch: Unlock the future of customer experience with a seamless integration of cutting-edge technology and human-centric interactions.

Tim Enzinger
Customer Experience Solutions – Digitalization

Emmaline Bruce
Customer Journey Manager

Liz Lamb 
Director of Customer Insight & Experience

Duncan Rouse
Head of Pubs Commercials Associate Director

Keith Halloran
Chief Operating Officer