Join exceptional brands, pioneering leaders, and influential peers that will empower you to truly stand out. This is more than just a conference, it’s your gateway to transformative insights and cutting-edge strategies for 2025 and beyond.

Transform Customer Feedback into Strategy: Explore how to turn customer feedback into a powerful strategic asset that drives personalised and impactful customer experiences.

Leverage Insights and Tools: Discover the synergy between advanced tools, actionable insights, and customer-centric strategies to inspire innovation and foster loyalty.

Achieve Sustainable Growth: Learn how these transformative approaches can position your business for long-term success and growth.

Transform Feedback into an Intelligence Hub: Leverage customer feedback to uncover valuable insights from reviews, surveys, social media, and digital interactions at scale.

Drive Growth and Efficiency: See how industry leaders turn patterns in conversations into actionable strategies for growth, operational efficiency, cost savings, and revenue increases.

Blend Technology and Human Touch: Unlock the future of customer experience with a seamless integration of cutting-edge technology and human-centric interactions.

• 9:00: Doors Open For Check-In 
• 9:00-10:00: AI Summit Lounge And Breakfast
• 10:00-11:30: Executive Keynote And Thought Leadership Panel 
• 11:30-12:30: Product Keynote And Live Demo
• 12:30-13:30: UX Lab And Networking Lunch
• 13:30-15:30: Solution Workshops And Breakout Sessions 
• 15:30-17:00: Showcase Session And Technology Fireside Chat
• 17:00-18:30: Awards Presentations And Closing Cocktail Reception 

Gurenda Bilbao
Strategic Business Development Manager, Local Search experiences, EMEA

As the Google Lead Business Development Manager for Local Search experiences in EMEA, Gurenda brings a wealth of knowledge in helping businesses optimise Google Search results and connect with local customers.  In collaboration with Reputation, Gurenda will be sharing valuable insights on leveraging the Google Business Profile to benefit from the latest trends in Search queries and Google's planned developments to drive even more customer engagement with local businesses. 

Celene Mason
Head of Guest Experience

Chris Lee
Group Managing Director

Keith Halloran
Chief Operating Officer

Graeme Wadhams
Group Head of Marketing

Sophia Forde
Head of Client Experience

Chris Conchie
Commercial Director

Nominations are now closed for this year’s Transform Reputation Awards. Finalists will be announced ahead of the main event, where we’ll crown the winners live on stage on Thursday, 15th May.

• The Rising Star Award

Get ready to unveil the Rising Star of your business! We're eager to learn about that extraordinary individual who has left a lasting impression on your customers. Who's the driving force behind change and non-stop improvements?

• The Innovation Award

Tell us about a specific instance where you, a colleague, or your entire company utilised the platform in an innovative way to achieve significant results.

• The Business Impact Award

Tell us about the incredible ways you, your colleague, or your entire company have used feedback data from the Reputation platform to drive transformative change within your organisation.

• The Reputation Performance Award

Are you ready to claim the coveted Reputation Performance Award? It's all about one thing: your Reputation Score!